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October 14, 2016

Customer Service

Today let’s look at a few statistics that back up the importance of customer service

On average, loyal customers are worth 10 times the amount of their first purchase -White House Office of Consumer Affairs
News of bad customer service reaches more than twice as many ears as praise for good services – White House Office of Consumer Affairs

For every customer that bothers to complain, 26 others stay silent but still upset – White House Office of Consumer Affairs
3 out of every 5 Americans would try a new brand or company for a better service experience – American Express
7 in 10 Americans said they are willing to spend more for better customer service- American Express
According to consumers, customer service reps failed to answer their questions 50% of the time – Harris Interactive
70% of buying experiences are based on how the customers feels they are being treated and not what is being purchased – McKinsey
80% of companies say they deliver superior service. 8% of their customer base agreed – Lee Resources
In 2011, 86% of consumers reported that they stopped doing business with 1 or more companies due to a bad customer service experience – Harris Interactive
We will pick back up on this topic Monday. But as you can see, the Customers Experience is the key to success.
Have a great day,

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