Do you value feedback? Do you only let it sink in when it’s positive? Are you more likely to take notice when it is negative? We have to learn from both, but know the difference between valid and invalid. The saying perception is reality holds true. If a customer believes they were treated poorly, even if they weren’t, that is their truth. We need to attend to even the most asinine claims if we want to grow our customer base. We also need to use the positive feedback to enhance the experience of our next guest, and the next one.
Have a great day,