“Leadership is not about a title or a designation. It’s about impact, influence, and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.” – Robin S. Sharma
Inspire your customer! What a novel concept. Your customer needs to be moved to action. Nothing inspires like passion. Passion for your work is something that always shines through. It is what we really mean when we say lead by example. There is a stark difference between completing a task and doing it with enthusiasm. The three “i’s” that Robin mentions are all tied into passion. You inspire with passion, inspiration impacts results, and your influence comes right back to your passion. No matter what you do, you have an impact on other people. Whether that impact is good or bad depends entirely on you!
Have a great day,