“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” – Benjamin Franklin
Before we take actions or speak words we first need to ask ourselves, “what good can come of this?” A lot mistakes can be avoided by slowing down and accessing potential outcomes. It is hard to avoid saying cross things in heated situations. But we have to be people that provide solutions. My biggest headache in dealing with vendors and suppliers, as a customer, is when customer service representatives spend time making excuses for problems instead of searching for solutions. People understand that things happen, you can win their trust and loyalty by fixing problems, not by trying to explain them away.
Have a great day,